Generic Webhooks

Use generic webhooks to notify any system about incidents, ownership changes, or status updates.

Payload format

{
  "event": "incident.summary",
  "incident_id": "inc_123",
  "status": "open",
  "service": "checkout-api",
  "environment": "prod",
  "summary": "checkout-api latency increase linked to DB dependency",
  "confidence": "high"
}

Retry logic

• Retries on non-2xx responses with backoff
• Failed attempts are logged for review

Error handling

• Return 2xx when the payload is accepted
• Return 4xx for validation errors
• Return 5xx only for service outages; webhooks will retry