Ownership & Handoff

Ownership keeps responders aligned during an incident.

• Assign the owning team or service early.
• Add notes with current status, mitigations tried, and pending checks.
• Use channel notifications (Slack/webhooks) for status updates.

Cross-team collaboration

• Keep summaries short and link back to the incident for details.
• Call out impacted components so dependent teams are alerted.
• Update notes as mitigations are applied to keep history audit-friendly.