Billing and Subscription

FixFast offers Free, Pro, and Enterprise plans with usage guardrails. All plans are multi-tenant with org_id isolation.

Plan Comparison

Data Retention

• Free: 7-day retention; data older than 7 days is pruned nightly.
• Pro: 14-day retention; pruning begins after the 14-day window.
• Enterprise: 30-day default; longer retention available by agreement. Pruning aligns with the contracted window.
• Retention applies to alerts, incidents, summaries, and related metadata stored in FixFast.

Usage and Quotas

• Retention is enforced per workspace based on plan; older data is pruned automatically.
• Quota alerts: quota.warning at 80% and 100%; see webhook events.
• Quota enforcement: processing throttles once limits are hit; upgrade to restore full throughput.

Upgrades and Downgrades

• Upgrades apply immediately with proration to the current billing cycle.
• Downgrades take effect next billing cycle; retention changes apply after the effective date.
• Changing plan mid-cycle recalculates quotas and re-enables throttled processing.

Invoice Management

• Admins can download invoices and usage CSVs from Settings → Billing.
• Supported payment methods: credit card (self-serve); invoicing/PO for Enterprise.
• Billing contacts can be configured per org; invoice emails are sent to billing contacts only.

Subscription Lifecycle

flowchart LR
  A["Start Trial/Free"] --> B["Upgrade to Pro"]
  B --> C["Scale usage"]
  C --> D["Quota warnings 80/100%"]
  D -->|upgrade| E["Enterprise Contract"]
  D -->|no change| F["Throttle processing"]
  E --> G["Custom retention + SSO/SCIM"]

Best Practices

• Keep separate workspaces for production and non-production to avoid quota contention.
• Monitor quota events via webhook and alert SRE on quota.limit_reached.
• Align plan retention with compliance requirements; Enterprise supports custom settings beyond 30 days.